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Power Generation Service

Generator sets and other power equipment must be reliable above all else. If you’ve invested in quality equipment by Cat® or an allied brand, you need a service partner that can protect this investment through proactive maintenance and, when necessary, emergency repairs.

Carolina CAT is the exclusive Cat dealer for Western North Carolina and the best place for factory-authorized service for the legendary brand’s entire lineup of power generation equipment.

Our Team

Our ability to provide our clients with world-class service rests on the strength of our team. Our technicians complete 80 hours of factory training each year to ensure they are up-to-date on the latest tools and systems related to power generation service.

Add to that a considerable investment in advanced repair facilities, and it's easy to see why Carolina CAT is the service provider of choice for some of Western NC's most demanding businesses.

Preventative Maintenance

Preventative maintenance is an ongoing investment in the health of your power generation equipment. Regular maintenance can reduce the risk of a sudden failure, improve fuel efficiency and extend the life of your generator set.

Our technicians use exclusive diagnostic technologies — such as thermal imaging, vibration analysis and the Cat S.O.S. fluid sampling protocol — to identify potential problems early and take corrective action before they lead to costly downtime. We also offer comprehensive equipment management and Customer Value Agreement (CVA) plans that take care of all your service needs for a fixed monthly cost.

Learn More about Preventative Maintenance

Load Bank Testing

Load banking is a critical component of generator service and upkeep. Regular load banking provides important insight into the overall performance of your backup power system, giving you the peace of mind that comes with knowing you are equipped to manage any emergency scenario.

Our technicians provide on-site load bank testing to clients throughout Western North Carolina. Using sophisticated equipment, we can simulate real-world outage conditions and measure the performance of your generator set to ensure it meets your requirements.

Learn More about Load Bank Testing

Emergency Maintenance

Cat and allied power equipment can be counted on for industry-leading uptime and performance in the most demanding environments. However, if you do experience a problem with your generator set, we can provide on-site emergency maintenance to get you back up and running quickly. Our technicians are available around the clock, and our fleet includes mobile service vans that are equipped with everything necessary to diagnose a problem. If full repairs are not possible on the spot, we will attempt to find a temporary solution that will restore power to your facility.

Afterhours emergency service is available throughout Western North Carolina by calling 704-533-9730.

Learn More about Emergency Service

For power generation service and repairs during standard business hours contact the dispatch line at 704-731-7384.

For off-hours emergency service call 704-533-9730.


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Carolina CAT Power Systems:

9000 Statesville Road
Charlotte, NC 28269

Phone: (704) 598-2200  |  Fax: (704) 597-7875

Hours of Operation:
Monday - Friday 7am - 5pm EST

Latest News:

May 15, 2017Caterpillar Introduces New G3512 Natural Gas Generator Set for Continuous Applications

Jul 2, 2015Carolina CAT Power Systems Leads Solar Farm Project

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