Power Service Customer Value Agreements (CVA)

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At Carolina Cat, we're proud to offer Customer Value Agreements (CVAs) that can enhance the equipment and operations of companies across western North Carolina. These support agreements help lower the cost of per-unit production, and they can be tailored to meet the unique requirements of your business. We offer CVAs for generator units of any age and any size, and you can choose from a range of CVA options, including:

  • Preventative Maintenance (PM) Agreements: Our Preventative Maintenance Agreements feature written reports and analysis on indicators that should be addressed in order to prevent urgent and costly repairs in the near future. Specifically, our S-O-Ssm fluid analysis identifies abnormal wear and tear so that service can maximize your equipment’s lifespan.
  • Total Maintenance & Repair (TM&R) Agreements: To bring more predictability to your service schedule, a Total Maintenance & Repair Agreement includes a pre-set price for all maintenance and repair needs over a set period of time. Each TM&R Agreement includes repair management and planned component replacement.
  • Customized Agreements: At Carolina Cat, we understand that each of our customers and their businesses are unique. That’s why we offer Customized Agreements that will allow you to secure the right maintenance, repair and service for your company and its equipment. Each Customized Agreement is designed to keep you and your operation up and running.

No matter what plan you choose, you can rest assured that the team at Carolina Cat will provide careful planning and ongoing attention to your needs. About 90% of all repairs are preventable, and our Customer Value Agreements are meant to help you avoid them.

We operate 3 locations across Western North Carolina, including presences in Charlotte, Asheville and Greensboro. We also offer a team of expert technicians who know equipment from a range of manufacturers — and who can provide expert guidance and assistance whenever needed. High-performing equipment is essential to the ongoing success of your business, and we’re here to make sure that your equipment performs at its peak potential.

Contact us to learn more about our Customer Value Agreements.

 

CONTACT US   CALL 704.596.6700

Carolina CAT Power Systems:

9000 Statesville Road
Charlotte, NC 28269

Phone: (704) 598-2200  |  Fax: (704) 597-7875

Hours of Operation:
Monday - Friday 7am - 5pm EST

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