{"id":10344,"date":"2020-04-13T16:37:53","date_gmt":"2020-04-13T16:37:53","guid":{"rendered":"https:\/\/carolinacat.com\/construction\/?p=10344"},"modified":"2025-05-30T14:21:39","modified_gmt":"2025-05-30T14:21:39","slug":"carolina-cat-wins-equipment-worlds-2019-big-iron-dealer-of-the-year","status":"publish","type":"post","link":"https:\/\/carolinacat.com\/construction\/es\/carolina-cat-wins-equipment-worlds-2019-big-iron-dealer-of-the-year\/","title":{"rendered":"Carolina Cat Wins Equipment World’s 2019 Big Iron Dealer of the Year"},"content":{"rendered":"

Carolina Cat ha sido reconocida recientemente por Equipment World como el Concesionario Big Iron del A\u00f1o 2019. El premio, ahora en su segundo a\u00f1o,<\/p>\n

\"Carolina<\/p>\n

reconoce a un concesionario de equipos por su excelencia a la hora de satisfacer las necesidades de los clientes, emplear la tecnolog\u00eda y atender las necesidades de piezas y servicios. Las empresas deb\u00edan ser nominadas para ser tenidas en cuenta y se consideraron concesionarios de todos los tama\u00f1os.<\/p>\n

Carolina Cat contaba con una convincente historia de mejora y \u00e9xito que le vali\u00f3 el premio. La nominaci\u00f3n se centr\u00f3 en cinco \u00e1reas clave en las que la organizaci\u00f3n experiment\u00f3 una mejora significativa y se centr\u00f3 en las siguientes \u00e1reas:<\/p>\n

 <\/p>\n

Mejora de los procesos: <\/strong><\/h3>\n

A principios de 2019, Carolina Cat inici\u00f3 una revisi\u00f3n exhaustiva de nuestros procedimientos y protocolos actuales de servicio al cliente en un esfuerzo por optimizar la experiencia del cliente. Los procesos revisados incluyeron c\u00f3mo se cotizaba el trabajo; el pedido, la puesta en escena y la entrega de piezas; y la disposici\u00f3n de la bah\u00eda de servicio y el patio.<\/p>\n

El elemento clave de esta revisi\u00f3n fue la inclusi\u00f3n de los t\u00e9cnicos y empleados de piezas en el proceso. Estos empleados, que representan m\u00e1s del 50% de la plantilla de Carolina Cat, experimentan a diario los retos de los procesos actuales y aportaron ideas y soluciones clave que condujeron a un cambio sostenible real. Optimizar, mantener y mejorar continuamente se ha convertido en un objetivo clave para la organizaci\u00f3n, y los empleados de primera l\u00ednea han sido y seguir\u00e1n siendo fundamentales para liderar un cambio eficaz en sus \u00e1reas.<\/p>\n

Desarrollo del talento:<\/strong><\/h3>\n

Los t\u00e9cnicos y empleados de repuestos son los superh\u00e9roes de la industria de la construcci\u00f3n, y como la mayor\u00eda de los concesionarios, Carolina Cat siempre est\u00e1 buscando talentos de alta calidad para agregar a nuestro equipo. Tenemos un tremendo respeto por estos individuos y las habilidades que poseen y que mantienen nuestro negocio en marcha. En el esp\u00edritu de mejorar, siempre, el equipo de recursos humanos de Carolina Cat est\u00e1 dedicado a la constante evoluci\u00f3n y avance de nuestros procesos para elevar y avanzar a este personal tan cr\u00edtico en la organizaci\u00f3n.<\/p>\n

En el \u00faltimo a\u00f1o, Carolina Cat ha implantado un proceso estandarizado para el desarrollo profesional de nuestros t\u00e9cnicos y empleados de piezas. Aunque muchas de estas inversiones en nuestro personal se estaban produciendo de forma org\u00e1nica, exist\u00eda la oportunidad de estandarizar el proceso para que los empleados supieran lo que se esperaba de ellos para avanzar y promover los recursos disponibles para ayudarles a hacerlo. El nuevo programa proporcionaba las directrices, los materiales y los conocimientos necesarios para avanzar en sus habilidades a su propio ritmo si as\u00ed lo deseaban. Carolina Cat siempre se enorgullece de invertir en su gente.<\/p>\n

Alquiler y equipos compactos: <\/strong><\/h3>\n

Hace aproximadamente cuatro a\u00f1os, Carolina Cat renov\u00f3 su enfoque de los mercados en expansi\u00f3n de alquiler y equipos compactos. Consciente de la rapidez del servicio y de la disponibilidad de m\u00e1quinas que requiere este segmento del negocio, la empresa se centr\u00f3 en crear una experiencia de tienda muy orientada al servicio. La experiencia requiere un s\u00f3lido servicio de atenci\u00f3n al cliente por parte de los empleados y una experiencia de alquiler r\u00e1pida e indolora que incluya disponer de las m\u00e1quinas solicitadas in situ. Esta cultura se ha creado con \u00e9xito en la tienda de alquiler de Carolina Cat.<\/p>\n

Tecnolog\u00eda: <\/strong><\/h3>\n

Los dispositivos telem\u00e1ticos Cat Productlink instalados en las m\u00e1quinas Caterpillar y el Condition Monitoring (CM) ejecutado por los concesionarios Cat permiten a los clientes mejorar significativamente su productividad y reducir el tiempo de inactividad de las m\u00e1quinas. En los \u00faltimos a\u00f1os, el n\u00famero de m\u00e1quinas conectadas ha aumentado dr\u00e1sticamente, por lo que los clientes est\u00e1n viendo el valor de la supervisi\u00f3n remota de sus flotas de equipos. Mediante la supervisi\u00f3n y el diagn\u00f3stico de los c\u00f3digos de aver\u00eda, podemos abordar r\u00e1pidamente cualquier problema de salud para garantizar que los equipos de los clientes sigan funcionando.<\/p>\n

Apoyo a los clientes cambiantes: <\/strong><\/h3>\n

Las tendencias del mercado demuestran que el sector de la construcci\u00f3n y la forma en que nuestros clientes enfocan la compra de equipos est\u00e1 cambiando. Ed Weisiger, Jr. presidente y CEO de CTE, la empresa matriz de Carolina Cat, lo expres\u00f3 mejor que nadie:<\/p>\n

\"Reconocemos que nuestros clientes se encuentran en un continuo. Algunos quieren un autoservicio r\u00e1pido y transaccional; otros valoran una experiencia relacional de alto contacto, y nosotros tenemos que satisfacer a ambos\".<\/p><\/blockquote>\n

Con este cambio, Carolina Cat se compromete a proporcionar a los clientes el m\u00e9todo de compra que prefieran, ya sea en persona o a trav\u00e9s del comercio electr\u00f3nico. En \u00faltima instancia, Carolina Cat se compromete a proporcionar una soluci\u00f3n y servir como un socio de confianza para nuestros clientes - no s\u00f3lo la simple venta de una pieza de equipo.<\/p>\n

Carolina Cat se compromete a servir como socio de confianza de nuestros clientes. Nuestros empleados se desaf\u00edan a s\u00ed mismos diariamente para hacer lo correcto y hacer lo que decimos, todo con el impulso de mejorar siempre. Es gracias a estos valores que nuestros empleados aprecian que pudimos alcanzar todos estos impresionantes logros que resultaron en ser galardonados con el premio 2019 Big Iron Dealer of the Year de Equipment Magazine. Estamos agradecidos por nuestra asociaci\u00f3n con nuestros clientes y esperamos seguir sirvi\u00e9ndoles.<\/p>\n

Para obtener m\u00e1s informaci\u00f3n sobre Carolina Cat y nuestras soluciones, visite www.carolinacat.com.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Carolina Cat ha sido reconocida recientemente por Equipment World como el Concesionario Big Iron del A\u00f1o 2019. El premio, ahora en su segundo a\u00f1o, reconoce a un concesionario de equipos por su excelencia en satisfacer las necesidades de los clientes, emplear tecnolog\u00eda y abordar los requisitos de piezas y servicio. Las empresas tuvieron que ser nominadas para ser consideradas y los concesionarios de todos los tama\u00f1os [...]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[764],"tags":[],"class_list":["post-10344","post","type-post","status-publish","format-standard","hentry","category-company-news"],"acf":[],"yoast_head":"\nCarolina Cat gana el Big Iron Dealer 2019 de Equipment World<\/title>\n<meta name=\"description\" content=\"Carolina Cat ha sido reconocida recientemente por Equipment World como el Concesionario Big Iron del A\u00f1o 2019. \u00a1Compruebe c\u00f3mo lo hicimos y c\u00f3mo podemos ayudarle!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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