{"id":157,"date":"2019-10-10T03:14:55","date_gmt":"2019-10-10T03:14:55","guid":{"rendered":"https:\/\/carolinacat.com\/construction\/?page_id=157"},"modified":"2025-01-06T22:48:25","modified_gmt":"2025-01-06T22:48:25","slug":"parts-promise","status":"publish","type":"page","link":"https:\/\/carolinacat.com\/construction\/parts\/parts-promise\/","title":{"rendered":"Parts Promise"},"content":{"rendered":"<div class=\"leftCol\">\n<div class=\"content\">\n<h2><img decoding=\"async\" class=\" wp-image-158 alignright\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2019\/10\/47-153x300.jpg\" alt=\"\" width=\"261\" height=\"512\" srcset=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2019\/10\/47-153x300.jpg 153w, https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2019\/10\/47.jpg 250w\" sizes=\"(max-width: 261px) 100vw, 261px\" \/>Delivering the Parts Promise, to Keep You Up and Running<\/h2>\n<p>As your trusted partner, Carolina Cat is fully committed to providing superior customer service. Our goal is to reduce your downtime and to keep you up and running! As part of our commitment to our customer\u2019s satisfaction we are proud to announce our new <strong>Carolina Cat Parts Promise<\/strong>.<\/p>\n<p><a class=\"btnYellow\" href=\"https:\/\/parts.cat.com\/en\/carolinacat\">ORDER Cat PARTS ONLINE<\/a><\/p>\n<h3>Availability<\/h3>\n<ul>\n<li>We average 98% parts availability within 24 hours.\u00a0 However, if we do not have the <a href=\"https:\/\/carolinacat.com\/construction\/parts\/\">part in stock<\/a>\u00a0<strong>we promise to always provide you with a firm time and date that your part will be available, and we promise that your part will be ready for pickup.<\/strong><\/li>\n<\/ul>\n<h3>Timeliness<\/h3>\n<ul>\n<li>We promise\u2026When you walk into our stores, you will not have to wait more than 5 minutes to speak with a counter representative.<\/li>\n<li>We promise\u2026You will receive your parts within 15 minutes of placing your in-store order.<\/li>\n<li>We promise\u2026In the rare case we are unable to answer your phone call, we will return your call within 15 minutes.<\/li>\n<\/ul>\n<h3>Accuracy<\/h3>\n<ul>\n<li>We promise\u2026Your invoice will match what you have ordered and what you have received.<\/li>\n<\/ul>\n<h3>Experience<\/h3>\n<ul>\n<li>We promise\u2026You will be greeted promptly when you walk in.<\/li>\n<li>We promise\u2026We will ensure that we have answered all of your questions.<\/li>\n<li>We promise\u2026We will thank you for your business!<\/li>\n<\/ul>\n<h3>If We Fail to Meet Your Expectations&#8230;<\/h3>\n<ul>\n<li>We owe you $100*!<\/li>\n<li>We don\u2019t plan on letting you down, but if for any reason you are not 100% satisfied with our accuracy, timeliness, availability, or your overall parts transaction experience, please contact one of our Parts Counter Representatives, or your local Branch Manager prior to leaving our store to redeem your $100*!<\/li>\n<\/ul>\n<p><em>*$100 parts credit for credit account customers, $100 Carolina Cat gift card for cash account customers.<\/em><br \/>\n<strong>Order Cat Parts Online:<\/strong><\/p>\n<p><a class=\"btnYellow\" title=\"Order Cat Parts Online\" href=\"https:\/\/parts.cat.com\/en\/carolinacat\" target=\"_blank\" rel=\"noopener noreferrer\">PARTS.Cat.COM<\/a><\/p>\n<p><strong>Order Cat Parts by phone:<\/strong><br \/>\nCall a Carolina Cat parts specialist<br \/>\nat\u00a0<strong><a href=\"tel:866-228-6697\">866-228-6697<\/a><\/strong>.<\/p>\n<p><a class=\"btnYellow\" href=\"http:\/\/tel\/\/866-228-6697\">CALL US<\/a><\/p>\n<p><strong>Order Cat Parts at our store:<\/strong><\/p>\n<p><a class=\"btnYellow\" href=\"https:\/\/carolinacat.com\/Who-We-Are\/Locations.aspx\">PARTS LOCatIONS<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"rightCol\">\n<div id=\"rightColNav\" class=\"rightColBox\">\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivering the Parts Promise, to Keep You Up and Running As your trusted partner, Carolina Cat is fully committed to providing superior customer service. Our goal is to reduce your downtime and to keep you up and running! As part of our commitment to our customer\u2019s satisfaction we are proud to announce our new Carolina [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":153,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-157","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Parts Promise - Carolina Cat Construction<\/title>\n<meta name=\"description\" content=\"As part of our commitment to our customer&#039;s satisfaction we are proud to announce our new Carolina Cat Parts Promise. 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