{"id":55,"date":"2020-08-25T01:47:40","date_gmt":"2020-08-25T01:47:40","guid":{"rendered":"https:\/\/carolinacat.com\/construction\/?p=55"},"modified":"2022-10-06T21:29:59","modified_gmt":"2022-10-06T21:29:59","slug":"carolina-cat-delivers-their-new-parts-promise","status":"publish","type":"post","link":"https:\/\/carolinacat.com\/construction\/carolina-cat-delivers-their-new-parts-promise\/","title":{"rendered":"Carolina Cat Delivers Their New Parts Promise"},"content":{"rendered":"<p>Carolina Cat is fully committed to providing superior customer service, with the goal to reduce their customers&#8217; downtime and keep them up and running. That&#8217;s why they developed the Carolina Cat Parts Promise, to show their continual commitment to their customers&#8217; satisfaction.<\/p>\n<h2>Our New Cat Parts Promise<\/h2>\n<p>The promise focuses on four key deliverables:<\/p>\n<p><img decoding=\"async\" class=\"alignright wp-image-11816\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540-300x200.jpg\" alt=\"Caterpillar Equipment Parts\" width=\"450\" height=\"300\" srcset=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540-300x200.jpg 300w, https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540-1024x683.jpg 1024w, https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540-768x512.jpg 768w, https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540-1000x667.jpg 1000w, https:\/\/carolinacat.com\/content\/uploads\/sites\/2\/2017\/07\/C640540.jpg 1536w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/p>\n<h3>1. Availability<\/h3>\n<p>Carolina Cat averages 98% in parts availability within 24 hours. However, if they do not have the part in stock,\u00a0<strong>they promise to always provide the customer with a firm time and date that their part will be available. They also promise that their part will be ready for pickup by that specified time and date.<\/strong><\/p>\n<h3>2. Timeliness<\/h3>\n<p>Carolina Cat promises that when a customer walk into a Carolina Cat store, they\u00a0<strong>will not have to wait more than 5 minutes to speak with a counter representative<\/strong>. It is also promised that the\u00a0<strong>customer will receive their parts within 15 minutes of placing their in-store order<\/strong>. Lastly, in the rare case that Carolina Cat is unable to answer a customer&#8217;s phone call,\u00a0<strong>they will return their call within 15 minutes<\/strong>.<\/p>\n<h3>3. Accuracy<\/h3>\n<p>Carolina Cat promises the\u00a0<strong>customer&#8217;s invoice will match what they have ordered and received<\/strong>.<\/p>\n<h3>4. Experience<\/h3>\n<p>Because the customer experience is very important to Carolina Cat, they promise that the\u00a0<strong>customer will be greeted promptly<\/strong>\u00a0when they walk into the store, Carolina Cat will ensure that they have\u00a0<strong>answered all of the customer&#8217;s questions<\/strong>, and they will<strong>\u00a0thank the customer for their business<\/strong>.<\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/carolinacat.com\/construction\/parts\/parts-promise\/\" target=\"_blank\" rel=\"noopener noreferrer\">LEARN MORE ABOUT OUR PARTS PROMISE<\/a><\/p>\n<p><strong>If neither of these deliverables are met and Carolina Cat has failed to meet their customer&#8217;s expectations then they will pay the customer $100*.\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/carolinacat.com\/construction\/parts\/parts-promise\/\">Read more about Carolina Cat&#8217;s Parts Promise online<\/a> or ask a Parts Counter Representative for more information. Order Cat Parts online at\u00a0<a href=\"https:\/\/parts.cat.com\/en\/catcorp\">Parts.Cat.Com<\/a> and experience Carolina Cat&#8217;s commitment to keeping you up and running.<\/p>\n<p><em>*$100 parts credit for credit account customers, $100 Carolina Cat gift card for cash account customers.<\/em><\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/parts.cat.com\/en\/carolinacat\" target=\"_blank\" rel=\"noopener noreferrer\">ORDER Cat PARTS ONLINE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Carolina Cat is fully committed to providing superior customer service, with the goal to reduce their customers&#8217; downtime and keep them up and running. That&#8217;s why they developed the Carolina Cat Parts Promise, to show their continual commitment to their customers&#8217; satisfaction. Our New Cat Parts Promise The promise focuses on four key deliverables: 1. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":67,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-55","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Carolina Cat Delivers New Parts Promise - Carolina Cat<\/title>\n<meta name=\"description\" content=\"Carolina Cat is fully committed to providing superior customer service to keep customers up and running. 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