{"id":14883,"date":"2024-11-25T16:33:19","date_gmt":"2024-11-25T16:33:19","guid":{"rendered":"https:\/\/carolinacat.com\/power-generation\/?page_id=14883"},"modified":"2025-06-12T17:27:30","modified_gmt":"2025-06-12T17:27:30","slug":"customer-value-agreements","status":"publish","type":"page","link":"https:\/\/carolinacat.com\/power-generation\/service\/customer-value-agreements\/","title":{"rendered":"Customer Value Agreements (CVA)"},"content":{"rendered":"\n<h1>\n\t\tCUSTOMER VALUE AGREEMENTS (CVA)\n\t<\/h1>\n\t<p>Your <strong>Customer Value Agreement<\/strong> is meant to make maintenance easy, protect your investment and give you peace of mind. All while extending the life of your vital power equipment and helping to ensure it performs when you need it most.<\/p>\n<p>Our CVAs fall into two categories: <strong>Planned Maintenance<\/strong> and <strong>Total Maintenance and Repair<\/strong>.<\/p>\n<p>We service and repair Cat\u00ae commercial and industrial generators as well as other manufacturers like Kohler, Cummins, MTU, and more.<\/p>\n\t<p><a href=\"#submit\">Contact Us<\/a><\/p>\n\t<p>\u00a0What type of power maintenance plan are you looking for at your facility?<\/p>\n\t\t\t<a href=\"#maintenance\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance throughout the year\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#repair\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance AND repair work as needed\n\t\t\t\t\t<\/a>\n\t<h2>Planned Maintenance Agreements<\/h2>\n<p>Don&#8217;t risk downtime. You can count on our reliable and responsive team of experts as your trusted partner to make maintenance easy and keep your facility (large or small) up and running.<\/p>\n<p>You have a choice of 3 convenient planned maintenance tiers to meet your needs (<em>some customization may be considered if needed to better serve you<\/em>). All tiers cover routine quarterly inspections, fluid and filter changes, and critical testing. Gold and Platinum tiers also offer discounted labor rates.<\/p>\n\t\t\t\t\t<h2>Silver Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing<\/li><li role=\"listitem\">Quarterly Inspection<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\tBest Value<h2>Gold Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing<\/li><li role=\"listitem\">Quarterly Inspection<\/li><li role=\"listitem\">Fuel Analysis<\/li><li role=\"listitem\">Fuel Polishing<\/li><li role=\"listitem\">Air Filter Replacement<\/li><li role=\"listitem\">Gold Labor Rates<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<h2>Platinum Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing<\/li><li role=\"listitem\">Quarterly Inspection<\/li><li role=\"listitem\">Fuel Analysis<\/li><li role=\"listitem\">Fuel Polishing<\/li><li role=\"listitem\">Air Filter Replacement<\/li><li role=\"listitem\">Radiator Cleaning<\/li><li role=\"listitem\">Platinum Labor Rates<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t<h2>Why Invest in Planned Maintenance?<\/h2>\n<p>Planned maintenance is critical to keep power systems and generators efficient and reliable at all times, especially in healthcare, commercial, and industrial facilities. By scheduling routine maintenance, you can prevent costly downtime as well as:<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2021\/03\/helmet-icon.png\" alt=\"helmet-icon\" height=\"82\" width=\"82\" title=\"helmet-icon\" \/>\n\t<p>Reduce Unexpected Downtime<\/p>\n\t<p>Identify problems and schedule repairs before a disruption.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/power-icon.png\" alt=\"power icon.\" title=\"power icon.\" \/>\n\t<p>Maximize Useful Life<\/p>\n\t<p>Estimate and track wear on critical components to maximize the useful life of your power system.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Lower-operating-cost-icon.png\" alt=\"Lower operating cost icon.\" title=\"Lower operating cost icon.\" \/>\n\t<p>Lower Operating Costs<\/p>\n\t<p>Routine maintenance ensures generators and equipment are efficient so you save on costs.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Ease-of-doing-business-handshake-icon.png\" alt=\"Ease of doing business handshake icon.\" height=\"82\" width=\"82\" title=\"Ease of doing business handshake icon.\" \/>\n\t<p>Ease of Doing Business<\/p>\n\t<p>We&#8217;ll handle all the details, paperwork, and maintenance schedules for your power system. No more procurement and vendor management headaches!<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Calendar-Icon.png\" alt=\"Calendar Icon\" title=\"Calendar Icon\" \/>\n\t<p>Proactive Scheduling<\/p>\n\t<p>We track the maintenance history of your emergency power assets and tailor service intervals based on your system&#8217;s needs.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Predictable-Costs-icon.png\" alt=\"Predictable Costs icon\" title=\"Predictable Costs icon\" \/>\n\t<p>Predictable Costs<\/p>\n\t<p>Select a monthly plan that fits your needs and avoid preventable and costly one-off repairs.<\/p>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tSend a Message\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"tel:800.277.6010\" target=\"_self\">\n\t\t\t\t\t\t(800) 277-6010\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tGet a Quote\n\t\t\t\t\t<\/a>\n\t<h2>Total Maintenance &amp; Repair Agreements<\/h2>\n<p>To bring more predictability to your service schedule, a Total Maintenance &amp; Repair (TM&amp;R) Agreement includes a pre-set price for all your maintenance and repair needs over a set period of time.<\/p>\n<p>Each TM&amp;R Agreement includes repair management and planned component replacement.<\/p>\n\t<h2>Additional Services We Offer<\/h2>\n<p>Once you select a CVA plan, there are some additional services that you should consider based on your CVA tier and your specific equipment and operational needs. We&#8217;ll cover this with you during the CVA discussion to see if any would make sense for you.<\/p>\n<p>You can learn more about the available services below.<\/p>\n\t<p>Advanced Electrical Services (AES)<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Advanced Electrical Services (AES)<\/h3>\n<p>Carolina Cat\u00ae Advanced Electrical Services (AES) is your complete switchgear and Automatic Transfer Switch service provider. As a major supplier of utility power systems for both standby and prime power, we are your &#8220;One-Call&#8221; solution. Our team of 11, full-time, AES Field Service Engineers can handle complex and comprehensive modifications and repairs to Peak Shave\/Parallel Switchgear Controls, Automatic Transfer Switches (ATS) and Generator Control Systems.<\/p>\t\n\t<p>Load Bank Testing<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Load Bank Testing<\/h3>\n<p>At Carolina Cat, we provide a variety of load banks for testing and maintenance purposes. Our technicians can utilize our load bank equipment at your facility to test and determine the condition and power capability of your emergency generator.<\/p>\t\n\t<p>Power Equipment Repair<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Power Equipment Repair<\/h3>\n<p>At Carolina Cat, we can repair your electric power equipment from our 3 convenient locations in Charlotte, Asheville, and Greensboro, North Carolina. From generators to switchgear and rebuilds, our experienced technicians are equipped to repair all your commercial or industrial power generation equipment.<\/p>\n\t<p>Industrial Engine Service<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Industrial Engine Service<\/h3>\n<p>We service all Cat engines that power industrial equipment for manufacturers like Vermeer, Morbark, Bandit, McCloskey, Terex, Carlton, and Altex. If there is a Cat engine inside your machine that needs service, let us know.<\/p>\t\n\t<p>Remote Monitoring<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Remote Monitoring<\/h3>\n<p>Never worry about taking action should an outage occur. With our remote monitoring offerings, we&#8217;ll keep you alert and aware of outages immediately.<\/p>\t\n\t<p>Fuel Polishing &amp; Analysis<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Fuel Polishing &amp; Analysis<\/h3>\n<p>Fuel contamination can lead to hard starting, engine missing, burnt injectors, or lack of power that can lead to costly engine rebuilds and unreliable power. To prevent downtime, contact us for fuel polishing and analysis for your generators and power gen equipment.<\/p>\t\n\t<p>Need emergency service? Contact us at <a href=\"tel:800.277.6010\"><strong>(800) 277-6010<\/strong><\/a> for 24\/7\/365 support.<\/p>\n\t<h2>Get a Quote Today<\/h2>\n<p>Interested in pricing for a CVA Agreement or have questions? Fill out the form below and our team will be in touch shortly.<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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