{"id":14883,"date":"2024-11-25T16:33:19","date_gmt":"2024-11-25T16:33:19","guid":{"rendered":"https:\/\/carolinacat.com\/power-systems\/?page_id=14883"},"modified":"2025-11-21T15:47:50","modified_gmt":"2025-11-21T15:47:50","slug":"customer-value-agreements","status":"publish","type":"page","link":"https:\/\/carolinacat.com\/power-systems\/service\/customer-value-agreements\/","title":{"rendered":"Customer Value Agreements (CVA)"},"content":{"rendered":"\n<h1>\n\t\tCUSTOMER VALUE AGREEMENTS (CVA)\n\t<\/h1>\n\t<p>Customer Value Agreements deliver the <strong>trust<\/strong>, <strong>reliability<\/strong>, and <strong>convenience<\/strong> you deserve. <\/p>\n<p>Your CVA\u00a0makes maintenance easy and budgeting predictable to protect your investment\u00a0and give you peace of mind.<\/p>\n<p>Whether you have one or hundreds of generators, with a CVA, you get a trusted partner who provides expert, planned maintenance to extend the life of your vital equipment and help ensure it performs when you need it most.<\/p>\n<p>We service and repair Cat\u00ae generators and related power equipment, plus, other manufacturers like Kohler, Cummins, MTU, and more &#8211; making it easier for you to do business.<\/p>\n\t<p><a href=\"#submit\">Contact Us<\/a><\/p>\n\t<p>\u00a0What type of power maintenance plan are you looking for at your facility?<\/p>\n\t\t\t<a href=\"#maintenance\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance throughout the year\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#repair\" target=\"_self\">\n\t\t\t\t\t\tRoutine maintenance AND repair work as needed\n\t\t\t\t\t<\/a>\n\t<h2>Planned Maintenance Agreements<\/h2>\n<p><strong>Don&#8217;t risk downtime. <\/strong>CVA tiers are service level options built to power your success.<\/p>\n<p>You have a <strong>choice of 3 convenient planned maintenance tiers<\/strong> to meet your needs. All tiers cover multiple inspections throughout the year, an annual service, load bank testing, and some level of condition monitoring. Gold and Platinum tiers also offer discounted labor rates and more connectivity.<\/p>\n<p>While these 3 tiers cover many customers, our team of experts will work with you to create a <strong><em>customized solution<\/em><\/strong> that best fits your needs.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Planned Maintenance = Predictability &amp; Convenience<\/strong><\/p>\n<p><strong>Why It Works For You<\/strong><\/p>\n<p>You know regular maintenance is needed, but your budget is really tight this year.<\/p>\n<ul>\n<li><em><strong>Silver<\/strong>: Delivers essential maintenance &amp; predictable expenses, making budgeting easier.<\/em><\/li>\n<\/ul>\n<p>You expect your standby generator to operate at peak performance at any given time.<\/p>\n<ul>\n<li><em><strong>Gold<\/strong>: Delivers on that by offering more critical services, parts, &amp; connectivity.<\/em><\/li>\n<\/ul>\n<p>You can&#8217;t be without power due to compliance regulations or critical operations.<\/p>\n<ul>\n<li><em><strong>Platinum<\/strong>: Preventive maintenance &amp; condition monitoring are mission-critical for your bottom line, piece of mind, and customers.<\/em><\/li>\n<\/ul>\n\t\t\t\t\t<h2>Silver Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing\u00b9<\/li><li role=\"listitem\">Quarterly Inspections<\/li><li role=\"listitem\">Annual Service<\/li><li role=\"listitem\">Condition Monitoring: Basic<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<h2>Gold Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing\u00b9<\/li><li role=\"listitem\">Quarterly Inspections<\/li><li role=\"listitem\">Annual Service<\/li><li role=\"listitem\">Fuel Analysis\u00b9 \u00b2<\/li><li role=\"listitem\">Fuel Polishing\u00b9 \u00b2<\/li><li role=\"listitem\">Air Filter Replacement\u00b9<\/li><li role=\"listitem\">Condition Monitoring: Connected<\/li><li role=\"listitem\">Gold Labor Rates<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<h2>Platinum Level<\/h2>  <ul role=\"list\"><li role=\"listitem\">Oil &amp; Filters Service<\/li><li role=\"listitem\">Cooling System Testing<\/li><li role=\"listitem\">Fuel System Inspection<\/li><li role=\"listitem\">Intake &amp; Exhaust System Checks<\/li><li role=\"listitem\">Battery Inspection<\/li><li role=\"listitem\">24\/7\/365 Emergency Service<\/li><li role=\"listitem\">Load Bank Testing\u00b9<\/li><li role=\"listitem\">Inspections Every 2 Months<\/li><li role=\"listitem\">Annual Service<\/li><li role=\"listitem\">Fuel Analysis\u00b9 \u00b2<\/li><li role=\"listitem\">Fuel Polishing\u00b9 \u00b2<\/li><li role=\"listitem\">Air Filter Replacement\u00b9<\/li><li role=\"listitem\">Radiator Cleaning\u00b9<\/li><li role=\"listitem\">Condition Monitoring: Connected<\/li><li role=\"listitem\">Platinum Labor Rates<\/li><\/ul>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\t\tSelect Plan\n\t\t\t\t\t<\/a>\n\t<p><strong>Duration of Agreement:<\/strong> For your convenience, all 1-year agreements are set up to auto-renew every 12-months unless you choose to cancel. Longer-term agreements are available to better meet your needs. <em>For new, used, or overhauled Cat gensets, consider Extended Service Coverage (ESC) for even more coverage and cost control.<\/em><\/p>\n<p><strong>Additional Services<\/strong> (Examples)<\/p>\n<ul>\n<li><strong>Every 24-months<\/strong><sup>3<\/sup><strong>:<\/strong> Battery Replacement<\/li>\n<li><strong>Every 36-months<\/strong><sup>3<\/sup><strong>:<\/strong> Cooling System Maintenance &amp; Fluid Replacement<\/li>\n<li><strong>Advanced Electrical Services (AES):<\/strong> ATS &amp; Switchgear Testing, Maintenance, Modifications, &amp; Upgrades; PLC Upgrades; Circuit Breaker Maintenance; Remote Monitoring<\/li>\n<\/ul>\n<p><sup>1<\/sup> Performed once a year during annual service.\u00a0<sup>2<\/sup> Not applicable for natural gas gensets.<\/p>\n<p><sup>3<\/sup> Services and parts that are recommended every 24 or 36 months are outside of our 3 standard CVA tiers. These could be included in a customized CVA, otherwise, you would review and approve any additional charges before the services are completed.<\/p>\n\t<h2>Why Invest in Planned Maintenance?<\/h2>\n<p>Planned maintenance is critical to keep power systems and generators efficient and reliable at all times, especially in mission-critical industries. By having routine maintenance done, you can:<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2021\/03\/helmet-icon.png\" alt=\"helmet-icon\" height=\"82\" width=\"82\" title=\"helmet-icon\" \/>\n\t<p>Reduce Unexpected Downtime<\/p>\n\t<p>Optimizes your system &amp; helps prevent breakdowns. And you get prioritized service &amp; Cat parts if a repair is needed.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/power-icon.png\" alt=\"power icon.\" title=\"power icon.\" \/>\n\t<p>Maximize Useful Life<\/p>\n\t<p>Estimate and track wear on critical components to maximize the useful life of your power system.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Predictable-Costs-icon.png\" alt=\"Predictable Costs icon\" title=\"Predictable Costs icon\" \/>\n\t<p>PREDICTABLE bUDGETING &amp; Lower Operating Costs<\/p>\n\t<p>Know your maintenance budget in advance. Ensures your equipment operates efficiently and avoids repair costs over the full lifecycle.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Ease-of-doing-business-handshake-icon.png\" alt=\"Ease of doing business handshake icon.\" height=\"82\" width=\"82\" title=\"Ease of doing business handshake icon.\" \/>\n\t<p>Ease of Doing Business<\/p>\n\t<p>Scalable across one or multiple sites with support for Cat &amp; non-Cat equipment. Easy-to-read reports with a primary point of contact who knows you.\u00a0Auto-renewal agreements &amp; fewer POs means less paperwork.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2024\/05\/Calendar-Icon.png\" alt=\"Calendar Icon\" title=\"Calendar Icon\" \/>\n\t<p>Proactive Scheduling<\/p>\n\t<p>Proactive scheduling based on your system&#8217;s recommendations, maintenance history, and critical needs.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carolinacat.com\/content\/uploads\/sites\/4\/2025\/11\/checkmark-circled.png\" alt=\"checkmark-circled\" height=\"512\" width=\"512\" title=\"checkmark-circled\" \/>\n\t<p>GREATER PIECE OF MIND<\/p>\n\t<p>You can focus on your business knowing you get expert service &amp; support, connected condition monitoring capabilities, and well documented service history that enhances resale value.<\/p>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tSend a Message\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"tel:800.277.6010\" target=\"_self\">\n\t\t\t\t\t\t(800) 277-6010\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#submit\" target=\"_self\">\n\t\t\t\t\t\tGet a Quote\n\t\t\t\t\t<\/a>\n\t<h2>Total Maintenance &amp; Repair Agreements<\/h2>\n<p>To bring more predictability to your service schedule, a Total Maintenance &amp; Repair (TM&amp;R) Agreement includes a pre-set price for all your maintenance and repair needs over a set period of time.<\/p>\n<p>Each TM&amp;R Agreement includes repair management and planned component replacement.<\/p>\n\t<h2>Additional Services We Offer<\/h2>\n<p>Once you select a CVA plan, there are some additional services that you should consider based on your CVA tier and your specific equipment and operational needs. We&#8217;ll cover this with you during the CVA discussion to see if any would make sense for you.<\/p>\n<p>You can learn more about the available services below.<\/p>\n\t<p>Advanced Electrical Services (AES)<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Advanced Electrical Services (AES)<\/h3>\n<p>Carolina Cat\u00ae Advanced Electrical Services (AES) is your complete switchgear and Automatic Transfer Switch service provider. As a major supplier of utility power systems for both standby and prime power, we are your &#8220;One-Call&#8221; solution. Our team of 11, full-time, AES Field Service Engineers can handle complex and comprehensive modifications and repairs to Peak Shave\/Parallel Switchgear Controls, Automatic Transfer Switches (ATS) and Generator Control Systems.<\/p>\t\n\t<p>Load Bank Testing<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Load Bank Testing<\/h3>\n<p>At Carolina Cat, we provide a variety of load banks for testing and maintenance purposes. Our technicians can utilize our load bank equipment at your facility to test and determine the condition and power capability of your emergency generator.<\/p>\t\n\t<p>Power Equipment Repair<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Power Equipment Repair<\/h3>\n<p>At Carolina Cat, we can repair your electric power equipment from our 3 convenient locations in Charlotte, Asheville, and Greensboro, North Carolina. From generators to switchgear and rebuilds, our experienced technicians are equipped to repair all your commercial or industrial power generation equipment.<\/p>\n\t<p>Industrial Engine Service<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Industrial Engine Service<\/h3>\n<p>We service all Cat engines that power industrial equipment for manufacturers like Vermeer, Morbark, Bandit, McCloskey, Terex, Carlton, and Altex. If there is a Cat engine inside your machine that needs service, let us know.<\/p>\t\n\t<p>Remote Monitoring<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Remote Monitoring<\/h3>\n<p>Never worry about taking action should an outage occur. With our remote monitoring offerings, we&#8217;ll keep you alert and aware of outages immediately.<\/p>\t\n\t<p>Fuel Polishing &amp; Analysis<\/p>\n\t\t\t<a href=\"#\" role=\"button\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t\t<h3>Fuel Polishing &amp; Analysis<\/h3>\n<p>Fuel contamination can lead to hard starting, engine missing, burnt injectors, or lack of power that can lead to costly engine rebuilds and unreliable power. To prevent downtime, contact us for fuel polishing and analysis for your generators and power gen equipment.<\/p>\t\n\t<p>Need emergency service? Contact us at <a href=\"tel:800.277.6010\"><strong>(800) 277-6010<\/strong><\/a> for 24\/7\/365 support.<\/p>\n\t<h2>Get a Quote Today<\/h2>\n<p>Interested in pricing for a CVA Agreement or have questions? Fill out the form below and our team will be in touch shortly.<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gfield--input-type-select gfield--width-half main-contactus gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_11_7'>What can we help you with?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_11_7' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected'><\/option><option value='Planned Maintenance: Silver' >Planned Maintenance: Silver<\/option><option value='Planned Maintenance: Gold' >Planned Maintenance: Gold<\/option><option value='Planned Maintenance: Platinum' >Planned Maintenance: Platinum<\/option><option value='Total Maintenance &amp; Repair' >Total Maintenance &amp; Repair<\/option><option value='Custom Quote' >Custom 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