Customer Value Agreements

The Best Way to Protect and Maintain Your Cat® Equipment

As your trusted partner at every stage of equipment ownership, a Carolina Cat Customer Value Agreement (CVA) is designed to help you maximize the value of each machine. We'll work with your team to create a plan for all Cat and non-Cat equipment so you always stay productive and keep long-term maintenance costs low. CVAs can cover a single unit or your entire fleet, including major components, systems, parts, and accessories. Choose a Parts Only CVA or opt for more protection with a Total Maintenance and Repair CVA for new, used, or rebuilt equipment. No matter your fleet size or needs, we have you covered!

Explore CVA Options

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Our Promise to You: Next Day Parts, Two Day Repairs

Key Benefits of Customer Value Agreements

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Worry-Free Maintenance & Repairs

  • On-site and after-hours support
  • Genuine Cat parts are always available
  • Locked-in and predicable pricing on parts and service
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Smart Equipment Monitoring

  • Gain visibility into equipment health across your fleet
  • VisionLink® condition tracking for clear oversight
  • Integrated Cat® Inspect results to make data‑driven decisions
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Flexible Ownership & Support Tools

  • Flexible payment options for new or used Cat and non-Cat machines
  • DIY video guides to simplify your maintenance
  • Priority scheduling and expert Carolina Cat support when you need it
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Our Services Commitment

  • Priority next-day parts, two-day repairs
  • Pay only for what you use
  • No monthly charges or subscriptions

Our CVA Tiers

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Level 1

Parts Only CVA

Genuine Cat Parts

Flexible Payments

S•O•S℠ Services Fluid Analysis

Equipment Monitoring

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Level 2

Full Service CVA

Everything in Level 1

Genuine Cat Fluids

Gold Dealer Labor Rates

VisionLink ConnectPro Included

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Level 3

Total Maintenance & Repair

Everything in Level 2

Planned Repairs Included

Enhanced Inspections

Most Complete Protection

Get a Quote

Fill out the form below with your CVA request and we will be in touch shortly to design your custom plan.

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