Delivering the Parts Promise, to Keep You Up and Running

As your trusted partner, Carolina Cat is fully committed to providing superior customer service. Our goal is to reduce your down time and to keep you up and running! As part of our commitment to our customer’s satisfaction we are proud to announce our new Carolina Cat Parts Promise.

ORDER CAT PARTS ONLINE

Availability

  • We average 98% parts availability within 24 hours.  However, if we do not have the part in stock we promise to always provide you with a firm time and date that your part will be available, and we promise that your part will be ready for pickup.

Timeliness

  • We promise…When you walk into our stores, you will not have to wait more than 5 minutes to speak with a counter representative.
  • We promise…You will receive your parts within 15 minutes of placing your in-store order.
  • We promise…In the rare case we are unable to answer your phone call, we will return your call within 15 minutes.

Accuracy

  • We promise…Your invoice will match what you have ordered and what you have received.

Experience

  • We promise…You will be greeted promptly when you walk in.
  • We promise…We will ensure that we have answered all of your questions.
  • We promise…We will thank you for your business!

If We Fail to Meet Your Expectations…

  • We owe you $100*!
  • We don’t plan on letting you down, but if for any reason you are not 100% satisfied with our accuracy, timeliness, availability, or your overall parts transaction experience, please contact one of our Parts Counter Representatives, or your local Branch Manager prior to leaving our store to redeem your $100*!

*$100 parts credit for credit account customers, $100 Carolina CAT gift card for cash account customers.

ORDER PARTS ONLINE

Quickly find the parts you need, when you need it with 24/7 access to over 1.4 million Cat genuine parts.

PARTS.CAT.COM

ORDER PARTS BY PHONE

Need help? Call a Carolina Cat Parts Specialist and we will handle the searching and logistics for you.

CALL 1-866-228-6697

ORDER PARTS AT OUR STORE

Get a price on used or new parts in person at your nearby Carolina Cat location.

FIND A LOCATION NEAR YOU

Carolina Cat is OPEN and here for you! Access all the ways we can be your trusted partner without stepping foot into our stores. ACCESS VIRTUAL DEALER