7 Things to Know About the Carolina Cat Rental Process

Posted on: June 14, 2024

To win more bids and get the job done on time, we want you to have a great rental experience with us—no matter the size of your company or fleet. Whether you reserve a rental online or in-store, it helps to know exactly what to expect before renting or re-renting with us.

Here are 7 important things to know about the Carolina Cat Rental Store to get the most out of your rental experience.

1. The Carolina Cat Rental Store is a One Stop Shop

Carolina Cat rents equipment to small business owners, large corporate construction companies—and any construction business that needs rental equipment.

Visit any of our rental store locations throughout Western North Carolina, and you’ll find a wide selection of top-of-the-line Cat equipment like excavators, skid steers, and dozers.

We also rent other types of construction equipment, from boom lifts to portable pumps. This means you don’t have to waste time dealing with multiple construction rental companies or contracts!

You can rent over 70 top-tier brands like Genie, JLG and many others for all types of construction projects.

Within the Carolina Cat Rental Store portal, you’ll find a wide variety of equipment, including:

  • Air compressors
  • Brooms and sweepers
  • Compaction equipment
  • Concrete equipment
  • Light towers
  • Traffic control equipment
  • Trenchers
  • Water and trash pumps
  • HVAC, chillers, and portable air compressors
  • Mobile generator sets

2. Conveniently Access Rentals Using the Cat Rental Store App

If you’re an existing Carolina Cat customer using Cat Central or any other app in the Cat ecosystem, simply download the Cat Rental Store mobile app for iOS or Android to manage your rentals anytime. You can also bookmark the desktop app for office use.

Within the app, you can easily request service, end or extend your rental, transfer equipment between job sites, and add equipment from our products catalog anytime.

Give us a call at (828) 295-9097 for login help or account questions.

Rental App Screen

Download the Mobile App

The Cat Rental Store mobile app gives you instant access to your customer portal. You can view and reserve Cat equipment, plus rent attachments, aerial lifts, and accessories for over 70+ top-tier brands—if you need it, we rent it.

3. There is Likely a Cat Rental Store Location Near You

No matter where a job takes you, chances are there is a Cat Rental Store nearby. Across Western North Carolina, you can rent Cat Equipment at any of our 8 rental store locations.

From new, used, or rental equipment, our rental associates will make sure you find what you need to grow your business and stay on budget.

4. Easily Manage Your Rental Equipment Across Any Job Site

Within the app or in the Cat Rental Store online portal, you’ll have instant access to all quotes, contracts, and invoices for equipment you rent with us. Plus, you can locate exactly where your equipment is located at any time.

If you’re new to using the portal, view these helpful walkthrough videos that cover topics like:

5. Set Alerts to Stay on Top of All Your Rentals

In your Cat Rental Store portal, you can set alerts to ensure you get the most out of the Cat equipment you rent.

With Cat’s telematics capabilities, you can set alerts to be updated if:

  • Equipment is detected outside of a job site geofence.
  • Equipment has been inactive for a set period of time.
  • Fuel or exhaust fluid levels are low.

Simply create rental reports to stay on top of all your equipment and confidently monitor and manage your entire rental fleet in one place.

6. Top Notch Maintenance and Support

Aside from renting and delivering equipment to your job site, you’ll receive ongoing support and maintenance throughout the rental process—one of the things our customers like most. Should you need help on-site, you’ll have access to Carolina Cat’s maintenance and support network, which includes certified technicians ready to assist.

At Carolina Cat, serving you as a customer is always a top priority whether you rent or purchase equipment, parts, or maintenance services.

7. High-Quality Rental Equipment

When you rent from us, you get our best—including reliable and innovative Cat equipment that speaks for itself. Cat construction equipment rentals are outfitted with the latest features and technology to maximize productivity. Cat rentals are also a great way to test out new models you may consider adding to your fleet permanently.

Thanks to our partners at SITECH Horizon, we make it easy to rent lasers, machine control products, or any construction equipment technology you need for the job using your Cat credit account.

The inspection and maintenance process for Cat equipment is also extremely thorough, so you can rest assured your equipment will be serviced and ready to go when delivered.

If you have any questions, visit or contact your local Carolina Cat Rental Store location and we look forward to seeing you soon.

Joey img

About the Author

Joey Bouchard is the VP of Rental Operations for Carolina Cat. With over 20 years in the rental space, he brings both experience and expertise to the Carolina Cat Rental business. Joey's goal is to ensure each customer walks away with an unmatched 5-star rental experience.